Terms of service

Welcome to Vestutinni Cleaning. These Terms of Service ("Terms") apply to your use of our website at https://vestutinnicleaning.com and to any order or booking you place with us. Please read them carefully. By using our website, booking a service or placing an order, you agree to these Terms.

1. Who We Are

This website is operated by Vestutinni Cleaning (legal name: Vestutinni Cleaning). In these Terms, "we," "us" and "our" mean Vestutinni Cleaning, and "you" and "your" mean the person using the website or placing an order or booking.

We provide residential air duct cleaning, dryer vent cleaning, HVAC vent cleaning and carpet cleaning for homes in the Gaithersburg, Maryland area. You can book online or by phone.

Business address: 9711 Washingtonian Blvd Suite 550 Gaithersburg, Maryland 20878 United States

We operate online and by phone. This address is not a storefront.

2. Using Our Website

You may use our website to browse, book services and place orders for your own personal, non-commercial use. When using the site, you agree not to:

  • Use the site for any unlawful purpose or in breach of these Terms
  • Try to gain unauthorized access to the site, its systems or other users' information
  • Upload or send viruses, malicious code or anything that may harm the site or its users
  • Copy, reproduce or resell any part of the site or its content without our written permission

All text, images, logos and other content on this website belong to Vestutinni Cleaning or are used with permission. You may not use them without our prior written consent.

We may update, suspend or change any part of the website at any time without notice.

3. Accurate Information

When you book a service or place an order, please give us complete and accurate details, including your name, address, email and phone number. We rely on this information to schedule your appointment, deliver your order and contact you. We are not responsible for delays or missed appointments caused by incorrect or incomplete information.

4. Services and Bookings

Our services include air duct cleaning, dryer vent cleaning, HVAC vent cleaning and carpet cleaning for homes in Gaithersburg and the surrounding Montgomery County, Maryland area. You can book online or by phone during our business hours.

The scope of each job is the work confirmed with you when you book. If you have questions about what a service includes, please contact us before your appointment and we'll explain it clearly.

5. Products, Pricing and Errors

We work to keep product and service descriptions, images and prices on our website accurate. Even so, mistakes can happen. If we find an error in a price, description or availability, we reserve the right to:

  • Correct the error
  • Cancel or decline any order affected by the error, even after you have received an order confirmation
  • Contact you before going ahead with the order

If we cancel an order that you have already paid for, we will issue a full refund to your original payment method.

All prices are shown in US dollars ($). Prices do not include sales tax. Any applicable sales tax is calculated and shown at checkout before you pay. We may change prices at any time, but changes will not affect orders we have already confirmed.

6. Orders

When you place an order, you will receive an email confirming that we have received it. This confirmation does not mean we have accepted your order. We may refuse or cancel any order for reasons including:

  • Product unavailability
  • Errors in pricing or product information
  • Suspected fraud or unauthorized payment
  • Problems with the shipping or billing details provided

If we cancel your order after payment, you will receive a full refund to your original payment method.

7. Payment

We accept the following payment methods:

  • Visa
  • Mastercard
  • Shop Pay

Payment is taken when you place your order. By submitting payment details, you confirm that you are authorized to use the chosen payment method. Payments are processed securely through our checkout provider, and we do not store your full card details. Please see our Payment Policy for more details.

8. Shipping

Orders are shipped within the United States by USPS, UPS or FedEx. In summary:

  • Processing time: 1–2 business days
  • Transit time: 5–6 business days
  • Total delivery time: 6–8 business days
  • Free shipping: on orders of $50 or more

Delivery times are estimates and may vary because of carrier delays or other events outside our control. Full details are in our Shipping Policy, which forms part of these Terms.

9. Returns and Refunds

You may return eligible items within 30 days. Items must be unused. In summary:

  • We pay return shipping for damaged and wrong products
  • Gift cards cannot be returned
  • Approved refunds are issued to your original payment method within 5–10 days

Full details, including how to start a return, are in our Return & Refund Policy, which forms part of these Terms.

10. Limitation of Liability

To the fullest extent permitted by law, Vestutinni Cleaning is not liable for any indirect, incidental, special or consequential losses arising from your use of our website, products or services, including loss of profits, data or business opportunities.

Where the law allows us to limit our liability, our total liability to you for any claim relating to an order or booking is limited to the amount you paid for that order or booking.

Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under applicable law, and nothing in these Terms affects your rights under the consumer laws of the State of Maryland.

11. Third-Party Links

Our website may include links to third-party websites, such as payment or shipping carrier pages. We do not control these websites and are not responsible for their content, policies or practices. Your use of them is at your own risk and subject to their own terms.

12. Privacy

How we collect, use and protect your personal information is explained in our Privacy Policy, which forms part of these Terms.

13. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page and take effect when posted. The Terms in effect when you place an order or booking apply to that order or booking. Please check this page from time to time.

14. Governing Law

These Terms are governed by the laws of the State of Maryland, United States, and by applicable US federal law. Any dispute relating to these Terms, our website, products or services will be handled under those laws.

15. Contact Us

If you have any questions about these Terms, please get in touch:

  • Business name: Vestutinni Cleaning
  • Email: info@vestutinnicleaning.com
  • Phone: +12408699638
  • Address: 9711 Washingtonian Blvd Suite 550, Gaithersburg, Maryland 20878, United States
  • Website: https://vestutinnicleaning.com

Business hours (Eastern Time):

  • Monday to Friday: 9 AM to 6 PM
  • Saturday: 10 AM to 4 PM
  • Sunday: Closed