Shipping policy

This policy explains how Vestutinni Cleaning ships physical products ordered through our online store at vestutinnicleaning.com. That includes items from our Microfibre Cloths and Pads, Mops and Buckets, Scrubbing Brushes, and Dusters and Extension Poles collections. Our home cleaning services, such as air duct, dryer vent, HVAC vent and carpet cleaning, take place at your home and are booked online or by phone, so this shipping policy doesn't apply to them.

Where We Ship

We ship to addresses within the United States. Please check your shipping address carefully at checkout. A complete, accurate address keeps your package moving and helps avoid delays or returned deliveries.

Processing Time

Once you place an order, we need 1–2 business days to process it and get it ready to ship. Business days are Monday through Friday, not counting public holidays. If you order on a weekend or a holiday, processing starts on the next business day.

Carriers and Transit Time

We ship orders with USPS, UPS or FedEx. After your package leaves us, transit usually takes 5–6 business days. Counting processing and transit together, the total delivery time is usually 6–8 business days from the day you place your order. These times are estimates. The carrier controls the package while it is in transit.

Shipping Costs and Free Shipping

Orders of $50 or more ship free within the United States. For orders under $50, the shipping cost is calculated and shown at checkout before you pay, so you'll see the full amount before you confirm your order. Prices on our site do not include sales tax. Where sales tax applies, it is calculated at checkout.

Order Tracking

When your order ships, we'll email you a shipping confirmation with tracking information so you can follow your package on the carrier's website. If you haven't received a shipping confirmation within 2 business days after ordering, or if your tracking hasn't updated for a while, please get in touch and we'll look into it.

Possible Delays

Most orders arrive within the estimated delivery time, but delays can happen. Severe weather, high carrier volume around holidays, an incorrect or incomplete address, and other events outside our control can all slow a delivery. If your package is running late, we'll help where we can by checking with the carrier and keeping you updated.

Damaged, Wrong or Missing Items

If your order arrives damaged, or you receive the wrong product, please contact us. We pay the return shipping for damaged and wrong products. Unused items can be returned within 30 days. Gift cards cannot be returned. Approved refunds are issued to your original payment method within 5–10 days. For full details, please see our Return & Refund Policy.

Payment

We accept Visa, Mastercard and Shop Pay. Payment is taken at checkout when you place your order.

Questions About Your Shipment

We're glad to help with any shipping question. You can reach us by email at info@vestutinnicleaning.com or by phone at +1 (240) 869-9638. Our hours (Eastern Time) are Monday to Friday from 9 AM to 6 PM and Saturday from 10 AM to 4 PM. We're closed on Sunday.