Refund policy

At Vestutinni Cleaning, we want every order to work well in your home. If something isn't right, this page explains how returns and refunds work, step by step.

Return Window

You can return an item within 30 days of receiving your order.

Condition of Returned Items

To qualify for a return, items must be unused. We can't accept items that have been used.

How to Start a Return

Please contact us before sending anything back. We'll confirm your return and send you instructions.

  • Email: info@vestutinnicleaning.com
  • Phone: +1 (240) 869-9638

When you get in touch, please include your order number and the item(s) you'd like to return.

Our team is available:

  • Monday to Friday: 9 AM to 6 PM (Eastern Time)
  • Saturday: 10 AM to 4 PM (Eastern Time)
  • Sunday: Closed

Items sent back without contacting us first may take longer to process.

Return Shipping Costs

  • Damaged or wrong items: We pay for return shipping.
  • All other returns: You pay for return shipping.

Damaged or Wrong Items

If your order arrives damaged, or you receive an item you didn't order, please let us know as soon as you can within the 30-day return window. Here's what to do:

1. Email info@vestutinnicleaning.com or call +1 (240) 869-9638. 2. Include your order number, a short description of the problem and, if you can, a photo of the item and its packaging. 3. We'll review your request and send you return instructions. We cover the return shipping for damaged and wrong items.

Refunds

When we receive and inspect your return, we'll let you know whether your refund is approved.

  • Refund method: Approved refunds are issued to your original payment method (Visa, Mastercard or Shop Pay).
  • Refund timing: Please allow a 5–10 day period for the refund to reach your original payment method. Your bank or card provider may need a little extra time to show it on your statement.

Non-Returnable Items

The following items can't be returned:

  • Gift cards

Your Legal Rights

This policy is in addition to your rights under the consumer laws of the State of Maryland. Nothing in this policy limits any rights you have under those laws.

Questions?

If you have any questions about a return or refund, please reach out and we'll help where we can.

  • Email: info@vestutinnicleaning.com
  • Phone: +1 (240) 869-9638
  • Website: https://vestutinnicleaning.com