Privacy policy

This Privacy Policy explains how Vestutinni Cleaning ("we," "us" or "our") collects, uses, stores and shares personal information when you visit https://vestutinnicleaning.com, book a service, place an order or contact us. We follow general US privacy practice and state privacy laws, such as the California Consumer Privacy Act (CCPA), where they apply.

By using our website or services, you agree to the practices described in this policy. If you have questions, please contact us using the details at the end of this page.

Information We Collect

Information you give us

When you book a service, place an order, create an account or contact us, we may collect:

  • Contact details: your name, email address and phone number
  • Address details: your billing address, shipping address and the address of the home where a service will take place
  • Booking details: the service you request (such as air duct, dryer vent, HVAC vent or carpet cleaning), your preferred appointment date and time, and any notes you share about your home
  • Order details: the products you buy, order totals and order history
  • Messages: anything you send us by email, phone or our contact form

Payment information

Payments are made by Visa, Mastercard or Shop Pay. Your full card details are entered into secure checkout and handled by our payment processors. We do not see or store your full card number on our systems.

Information collected automatically

When you browse our website, we and our service providers may collect certain technical information automatically, such as:

  • Your IP address, browser type and device type
  • Pages you view, links you click and how long you stay
  • The website or search that brought you to us
  • General location based on your IP address (for example, city or state)

How We Use Your Information

We use personal information to:

  • Schedule, confirm and carry out your cleaning appointments
  • Process, ship and deliver product orders
  • Take payments and issue refunds to your original payment method
  • Send order, booking and shipping updates
  • Answer your questions and provide customer support
  • Keep our website secure and help prevent fraud
  • Understand how visitors use our website so we can improve it
  • Send marketing emails, only if you have chosen to receive them
  • Meet our legal, tax and accounting obligations

We do not sell your personal information.

Cookies and Similar Technologies

Our website uses cookies and similar technologies. Cookies are small files stored on your device that help the site work and help us understand how it is used.

  • Essential cookies keep the site running, remember your cart and support secure checkout.
  • Preference cookies remember choices you make, such as items you have viewed.
  • Analytics cookies show us how visitors use the site, such as which pages are most visited.
  • Marketing cookies, if used, help us show relevant ads and measure how well they work.

You can block or delete cookies in your browser settings. If you block essential cookies, parts of the site, such as the cart and checkout, may not work properly.

How We Share Your Information

We share personal information only with trusted service providers who help us run our business, and only as needed for them to do their work:

  • Shopify, the platform that hosts our online store and handles checkout
  • Payment processors that handle Visa, Mastercard and Shop Pay transactions
  • Shipping carriers (USPS, UPS and FedEx), which receive your name, shipping address and, where needed, phone number to deliver your order
  • Analytics providers that help us understand website traffic and usage
  • Email and communication tools we use to send booking, order and marketing messages

We may also share information when required by law, to respond to legal requests, to protect our rights or the safety of others, or as part of a business transfer such as a merger or sale.

How We Store and Protect Your Information

Your information is stored on secure systems provided by Shopify and our other service providers. We use reasonable administrative, technical and physical safeguards to protect it, and checkout pages use encrypted connections. No method of transmission or storage over the internet is completely secure, but we take care to protect your information and limit access to people who need it.

We keep personal information only as long as needed for the purposes described in this policy, such as completing your booking or order, handling returns and refunds, and meeting legal, tax and accounting requirements. After that, we delete or anonymize it.

Your Choices and Rights

Depending on the state you live in, you may have the right to:

  • Ask what personal information we hold about you
  • Ask for a copy of your personal information
  • Ask us to correct information that is inaccurate
  • Ask us to delete your personal information, subject to legal exceptions
  • Opt out of marketing emails at any time using the "unsubscribe" link in any email
  • Opt out of the sale or sharing of personal information for targeted advertising, where state law gives you this right

California residents: Under the CCPA, you have the right to know what personal information we collect, use and disclose, to request deletion, to correct inaccurate information and to opt out of the sale or sharing of personal information. We do not sell personal information, and we will not treat you differently for using your privacy rights.

To make a request, email us at info@vestutinnicleaning.com. We may need to confirm your identity before we act on your request. We will respond within the time required by applicable law.

Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us personal information, please contact us and we will delete it.

Links to Other Websites

Our website may link to other websites. We are not responsible for the privacy practices of those sites, so please review their privacy policies before sharing information with them.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this Privacy Policy or want to make a privacy request, please contact us:

Vestutinni Cleaning 9711 Washingtonian Blvd Suite 550 Gaithersburg, Maryland 20878 United States

  • Email: info@vestutinnicleaning.com
  • Phone: +1 (240) 869-9638
  • Business hours (Eastern Time): Monday to Friday, 9 AM to 6 PM; Saturday, 10 AM to 4 PM; Sunday, closed

We are an online and phone-based business. The address above is our business mailing address only.